Return Policy / Form

From: Tom Hardee, President

Thank you for shopping at IBS. We strive to make your return as easy as possible so please contact us immediately so we can go to work on getting you a replacement or a substitute item.  For your convenience we have two methods for your return. Please fill out our Return Form,  contact us at 757-497-1500 or email us at customerservice@ibsprint.com.  Items may be returned it in accordance with the following guidelines:
 
Office Supplies
Office supplies may be returned for a full refund within 30 days of the original purchase date, please refer to original order number or invoice number.  If we can help with a replacement or issue you are having let us know.  Items no longer stocked by IBS or our wholesaler will not be eligible for return.
 
Ink/Toner
Ink/toner may be returned in the original, unopened packaging within 30 days of the original purchase date with the original sales receipt. (PLEASE DO NOT WRITE ON THE PACKAGING)  Opened ink/toner or ink/toner without a receipt will be eligible for an exact-item exchange or a Merchandise Credit. Ink/toner no longer stocked by IBS or wholesaler will not be eligible for return.
 
Technology
IBS will only accept the return of technology products in the original packaging (including all accessories and manuals) with the original packing slip or order number within 14 days of the original purchase date. Opened technology returned within the 14-day period with the original sales receipt will be subject to a 15% restocking fee. Defective technology items with the original sales receipt may be exchanged for the same item within 14 days of the original purchase date. Technology items consist of, but may not be limited to, computers (desktop, laptop or netbook), monitors, digital cameras, hard drives, business machines, networking equipment, projectors, cash registers, digital picture frames, shredders, telephones, computer peripherals and accessories.
 
Software
Software may be returned in the original, unopened packaging within 14 days of the original purchase date with the original sales receipt. Opened software can only be exchanged for the identical title, with new software
unsealed at the time of exchange to complete the return. 
 
Furniture
Furniture may be returned in the original packaging (including all components and manuals) with the
original sales receipt within 14 days of the original purchase date. Special order, manufacturer-direct, custom
and preassembled furniture is not eligible for return. 
 
Refunds
Refunds will be made in the form of either a credit to the original invoice or to the account.  Refunds for credit card purchases will only be refunded to the same card used for the original purchase.
 
Sincerely,